We’ve listened to your feedback
We listened to your feedback and made the changes that mattered the most. We’ve gone above and beyond to make our bills as customer-friendly as possible. The updated bill also adheres to new regulatory billing guidelines which aim to give energy bills a consistent format so it’s easier for customers to read and understand. We’ve made the updated bill more user-friendly by using simple language, increasing the font size and modernising the overall design so it’s easier for everyone to read.
Key features of our updated bill
Here’s what you’ll notice when your next bill is delivered:
- A new layout – your bill now has a clean, clutter-free design. The most important information is now more prominent.
- Brighter colours – improved contrast and softer tones means better readability.
- Larger font and clearer tables – the technical details on your bill are designed to be less confusing. We’ve increased the font size and simplified tables for improved accessibility.
- Prominent key details – concessions, rebates, and tariffs are now in the spotlight, so you know exactly what is applied to your account. ‘Better Offer’ details will also be on the first page; if there’s a better Origin offer for you, we’ll let you know.
- Payment details grouped together – the Australia Post payment barcode has been moved to the front page along with all other payment methods.
You’ll hear more details about the bill redesign in the coming weeks.
Committed to fairness and simplicity
Our bill redesign reflects our ongoing commitment to transparency and user-friendly interactions. We’re here to make sure you’re treated fairly and can easily manage and understand your energy usage and charges.
