We’re spending over $100M to support vulnerable customers
We know that many households and businesses are feeling the weight of rising expenses. Over the last three years we’ve spent more than $90 million to support vulnerable customers, and we’ll spend up to $50 million to continue to provide support over the coming year. This includes shielding our existing Power On customers from price increases.
We have a range of financial assistance available
Not everyone’s circumstances are the same, that’s why we have a range of different payment and financial assistance options available. From payment extensions and payment plans to ongoing bill smoothing and the option to switch to monthly billing to help make your bills more manageable – we’re committed to helping our customers pay their energy bills in a way that suits them, and their needs, best.
Our Power On program offers personalised support
For our customers who may need more of a helping hand, or simply more tailored support, our Power On program is available – we’re here to lessen the worry. Get in touch. We’ll give you access to information and options to help you get on top of your energy bills… and stay there.
When you’re on Power On, we promise to:
- Keep you connected
- Respect you and your situation
- Apply our hardship policy consistently, fairly and transparently
- Give you information to help you use less energy
- Set up a payment plan to fit your capacity to pay
And we won’t initiate normal debt collection processes. Our dedicated team can also help you get on top of things by helping with:
- Flexible payment plan options
- Information on Centrepay and how to set up a direct debit
- Redirecting your bills to a third party at no charge (this helps when someone else is managing your bills)
- Energy efficiency tips and ideas
- Help with signing up for state concessions and rebates
- A referral for financial counselling
- Ensuring you’re on an energy plan that best suits your needs
Providing practical energy-saving advice
Small tweaks to your energy habits can result in big savings on your energy bills. We have a range of resources to help you take control of your energy usage at home – without compromising on comfort. Our blog is filled with a range of energy efficiency advice including:
- Seasonal energy-saving tips for both winter and summer
- Simple energy hacks to reduce your everyday energy use
- Clever ways to optimise your home
smart plugs - Educational explainers to help you understand your energy bills, consumer rights and how to compare energy plans
Reach out, we’re here to help
We encourage anyone needing a hand getting on top of their energy bills, to gett in touch – our team are here to help. Reach out via the Origin app, email us via hello@origin.com.au or shoot us a Private Message on Facebook or Instagram. Prefer to pick up the phone and chat? Give us a call on 13 24 61.
