We picked up the 2023 Award for Customer Satisfaction – yet another great accolade after winning the ‘Most Satisfied Customers – nbn® provider’ in 2022. We’ve gone from zero to having the most satisfied customers in Australia.
Energy and internet – an award-winning combo
We received top marks in Canstar Blue’s ‘Bundled Utilities’ in the energy and internet category. We won the overall category for Customer Satisfaction receiving five-star ratings for value for money, customer service, ease of sign-up and set up, and bill cost and clarity*.
To find the provider with the most satisfied customers, Canstar Blue surveyed over 400 bill-paying customers around Australia – asking questions about their overall satisfaction with their bundled telco and energy suppliers.
We came out on top – with customers echoing the benefits of bundling their energy services with internet.
How was this judged?
Overall satisfaction: measured consumer satisfaction with a bundled utilities provider as an individual score, not a combined total of all criteria.
Value for money: cost was low for the quality and performance of the plan or service.
Customer service: the bundled utilities provider had multiple service points for customers, e.g. telephone, email, online chat.
Ease of sign-up: the bundled utilities provider had a simple sign-up process.
Plan flexibility: the bundled utilities provider offered the option to customise your plan, or switch between plans as needed.
Network coverage and reliability: the bundled utilities provider offered strong network coverage with a consistent performance and speed.
Online tools and advice: the bundled utilities provider had an app or online account to monitor energy or telco usage, pay bills and manage account information.
Bill and cost clarity: the bundled utilities provider had an easy-to-understand bill.
Bundle and save
With the cost of living on the rise, interest rate hikes and other financial pressures hitting Aussie households, more customers are discovering the benefits of bundling. Combining an energy plan with internet makes sense as it helps streamline the number of providers you have to deal with – giving customers the chance to pocket some extra savings each month.
Origin Internet – going from strength to strength
We first launched our internet product in March 2018, going to market with nbn® and Fibre internet products. Today, our customers enjoy a range of Fast, Super fast and Ultra fast internet products.
We know our customers are looking for more convenience, and we’re all looking for ways to save at home. Bundling your utilities and internet can help you do just that.
Bundling internet with our eligible energy plans helps save customers $10 per month on their internet bill. Over 12 months, that’s savings to the tune of $120.
Beyond savings, we’re also improving our customer experience and revolutionising customer services. We offer customers the opportunity to pay their modems over time, over six payments – making household budgeting that little bit easier.
Recommended by Canstar Blue
Canstar Blue is one of Australia’s best-known and respected comparison websites. Its key purpose is to help Australians make better pre-purchase decisions. They do this by surveying customers and asking them to rate their experience with brands – assisting Australian consumers with price monitoring and providing expert ratings for best value plans. Canstar Blue is also committed to delivering ongoing research.
