1. Access your Origin Rewards perks online
Our customers get access to a range of great rewards. From discounted movie tickets (including up to 45% off Gold Class and Luxe tickets) as well as discounts from a range of Australia’s favourite retailers – like The Iconic, JB HiFi, Endota and The Good Guys. You can access, and keep up to date with, all your perks via the ‘Rewards’ tab on the Origin app and My Account.
2. Add your concession card
If you hold an eligible concession card, adding your details is as simple as following the steps below.
3. Adjust your estimated bill
Estimated bills happen for a range of different reasons. From access issues like locked gates and pets, right through to natural disasters. If you’ve received an estimated read, the good news is you can submit a self-meter read in just a few steps.
4. Check your energy plan
Want to check which energy plan you’re on? No need to go digging through your post or email inbox, it’s easily accessible via the Origin app and My Account.
5. Move house
Moving house is stressful enough without having to wait on hold to organise your energy connection. Skip the queue and organise your move in minutes online.
6. Pay your energy bill
Need to make a payment? Too easy, simply follow the steps below.
7. Renew your energy plan
Energy prices change regularly, so getting into the habit of reviewing your plans regularly can help keep your household bills down. We know reviewing your utilities can be time consuming, so we’ve pulled together a handy checklist to help guide you through finding the right plan for you, and you can easily update your plan online.
8. Submit a meter read to check your costs
Wondering how you’re tracking with your energy usage and costs? Here’s how you can submit a self-meter read and check.
9. Update your details
Updating your contact details, postal address and email is easy via My Account and the Origin app, just follow our step-by-step instructions below.
10. Need more support?
Our Help & Support section has hundreds of articles to help answer your energy account and billing questions. We’ve also got loads of great energy-saving tips and tricks on our blog. Still need a helping hand? Send our friendly team an email via hello@origin.com.au.
