{"id":19538,"date":"2023-11-02T14:14:24","date_gmt":"2023-11-02T04:14:24","guid":{"rendered":"https:\/\/www.originenergy.com.au\/blog\/?p=19538"},"modified":"2024-05-21T15:18:34","modified_gmt":"2024-05-21T05:18:34","slug":"a-new-look-for-your-energy-bill","status":"publish","type":"post","link":"https:\/\/www.originenergy.com.au\/blog\/a-new-look-for-your-energy-bill\/","title":{"rendered":"A new look for your energy&nbsp;bill"},"content":{"rendered":"\n<p class=\"is-style-lead\">Our new bill has a refreshed layout which means it\u2019s simpler to read. We want to make it as easy as possible for you to understand all the info on your bill \u2014 and know where to look for important details \u2014 like your usage and charges, the plan you\u2019re on and if there\u2019s a better Origin offer for you, solar credits, applicable concessions or rebates and much more. Here&#8217;s what you can expect with your new-look bill.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">We&#8217;ve listened to your feedback<\/h2>\n\n\n\n<p>We listened to your feedback and made the changes that mattered the most. We\u2019ve gone above and beyond to make our bills as customer-friendly as possible. The updated bill also adheres to new regulatory billing guidelines which aim to give energy bills a consistent format so it\u2019s easier for customers to read and understand. We\u2019ve made the updated bill more user-friendly by using simple language, increasing the font size and modernising the overall design so it\u2019s easier for everyone to read.&nbsp;<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Your bill has a fresh new look\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/KzbH6MM8RKs?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><figcaption class=\"wp-element-caption\"><center>Subtitles also available in Simplified Chinese, Arabic and Vietnamese.<\/center><\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Key features of our updated bill<\/h2>\n\n\n\n<p>Here&#8217;s what you&#8217;ll notice when your next bill is delivered:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>A new layout <\/strong>&#8211; your bill now has a clean, clutter-free design. The most important information is now more prominent.&nbsp;&nbsp;<\/li>\n\n\n\n<li><strong>Brighter colours <\/strong>&#8211; improved contrast and softer tones means better readability.&nbsp;<\/li>\n\n\n\n<li><strong>Larger font and clearer tables <\/strong>&#8211; the technical details on your bill are designed to be less confusing. We&#8217;ve increased the font size and simplified tables for improved accessibility.&nbsp;<\/li>\n\n\n\n<li><strong>Prominent key details<\/strong> &#8211; <a href=\"https:\/\/www.originenergy.com.au\/pricing\/concessions-rebates\/\">concessions<\/a>, <a href=\"https:\/\/www.originenergy.com.au\/pricing\/concessions-rebates\/\">rebates<\/a>, and <a href=\"https:\/\/www.originenergy.com.au\/pricing\/explained\/\">tariffs<\/a> are now in the spotlight, so you know exactly what is applied to your account. &#8216;Better Offer&#8217; details will also be on the first page; if there&#8217;s a better Origin offer for you, we&#8217;ll let you know.&nbsp;<\/li>\n\n\n\n<li><strong>Payment details grouped together<\/strong> \u2013 the Australia Post payment barcode has been moved to the front page along with all other <a href=\"https:\/\/www.originenergy.com.au\/help-support\/billing-and-payments\/making-payments\/ways-to-pay-your-bill#:~:text=You%20can%20pay%20via%20My,the%20tab%20for%20your%20state.\">payment methods<\/a>.&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>You\u2019ll hear more details about the bill redesign in the coming weeks.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Committed to fairness and simplicity<\/h2>\n\n\n\n<p>Our bill redesign reflects our ongoing commitment to transparency and user-friendly interactions. We&#8217;re here to make sure you&#8217;re treated fairly and can easily manage and understand your energy usage and charges.&nbsp;<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n","protected":false},"excerpt":{"rendered":"<p>We&#8217;ve made some changes to our energy bills to make them more customer-friendly. Here&#8217;s what you can expect from our refreshed&nbsp;bills.<\/p>\n","protected":false},"featured_media":19539,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[105],"tags":[22,48],"oe_author":[],"class_list":["post-19538","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-at-home","tag-billing-payments","tag-customer"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.originenergy.com.au\/blog\/wp-json\/wp\/v2\/posts\/19538","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.originenergy.com.au\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.originenergy.com.au\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.originenergy.com.au\/blog\/wp-json\/wp\/v2\/users\/38"}],"replies":[{"embeddable":true,"href":"https:\/\/www.originenergy.com.au\/blog\/wp-json\/wp\/v2\/comments?post=19538"}],"version-history":[{"count":0,"href":"https:\/\/www.originenergy.com.au\/blog\/wp-json\/wp\/v2\/posts\/19538\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.originenergy.com.au\/blog\/wp-json\/wp\/v2\/media\/19539"}],"wp:attachment":[{"href":"https:\/\/www.originenergy.com.au\/blog\/wp-json\/wp\/v2\/media?parent=19538"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.originenergy.com.au\/blog\/wp-json\/wp\/v2\/categories?post=19538"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.originenergy.com.au\/blog\/wp-json\/wp\/v2\/tags?post=19538"},{"taxonomy":"oe_author","embeddable":true,"href":"https:\/\/www.originenergy.com.au\/blog\/wp-json\/wp\/v2\/oe_author?post=19538"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}