We understand many Australians are feeling the pinch of cost-of-living pressures \u2013 especially when it comes to household bills. That\u2019s why we\u2019re committed to making sure our customers are getting the support they need with their energy bills. Here are some of the ways we\u2019re ensuring our customers are supported. <\/p>\n\n\n\n
We know that many households and businesses are feeling the weight of rising expenses. Over the last three years we\u2019ve spent more than $90 million to support vulnerable customers, and we\u2019ll spend up to $50 million to continue to provide support over the coming year. This includes shielding our existing Power On customers from price increases. <\/p>\n\n\n\n
Not everyone’s circumstances are the same, that\u2019s why we have a range of different payment and financial assistance options<\/a> available. From payment extensions<\/a> and payment plans<\/a> to ongoing bill smoothing and the option to switch to monthly billing<\/a> to help make your bills more manageable \u2013 we’re committed to helping our customers pay their energy bills in a way that suits them, and their needs, best. <\/p>\n\n\n\n