Energy and internet \u2013 an award-winning combo<\/h2>\n\n\n\n
We received top marks in Canstar Blue\u2019s \u2018Bundled Utilities<\/a>\u2019 in the energy and internet<\/a> category. We won the overall category for Customer Satisfaction <\/strong>receiving five-star ratings for value for money, customer service, ease of sign-up and set up, and bill cost and clarity*. Overall satisfaction:<\/strong> measured consumer satisfaction with a bundled utilities provider as an individual score, not a combined total of all criteria.<\/p>\n\n\n\n Value for money:<\/strong> cost was low for the quality and performance of the plan or service.<\/p>\n\n\n\n Customer service:<\/strong> the bundled utilities provider had multiple service points for customers, e.g. telephone, email, online chat.<\/p>\n\n\n\n Ease of sign-up:<\/strong> the bundled utilities provider had a simple sign-up process.<\/p>\n\n\n\n Plan flexibility:<\/strong> the bundled utilities provider offered the option to customise your plan, or switch between plans as needed.<\/p>\n\n\n\n Network coverage and reliability:<\/strong> the bundled utilities provider offered strong network coverage with a consistent performance and speed.<\/p>\n\n\n\n Online tools and advice:<\/strong> the bundled utilities provider had an app or online account to monitor energy or telco usage, pay bills and manage account information.<\/p>\n\n\n\n Bill and cost clarity: <\/strong>the bundled utilities provider had an easy-to-understand bill.<\/p>\n\n\n\n <\/p>\n\n\n\n With the cost of living on the rise, interest rate hikes and other financial pressures hitting Aussie households, more customers are discovering the benefits of bundling<\/a>. Combining an energy plan with internet<\/a> makes sense as it helps streamline the number of providers you have to deal with \u2013 giving customers the chance to pocket some extra savings each month.<\/p>\n\n\n\n We first launched our internet product<\/a> in March 2018, going to market with nbn\u00ae and Fibre internet products. Today, our customers enjoy a range of Fast, Super fast and Ultra fast internet products<\/a>. Bundling internet<\/a> with our eligible energy plans<\/a> helps save customers $10 per month on their internet bill. Over 12 months, that\u2019s savings to the tune of $120. Canstar Blue is one of Australia\u2019s best-known and respected comparison websites. Its key purpose is to help Australians make better pre-purchase decisions. They do this by surveying customers and asking them to rate their experience with brands \u2013 assisting Australian consumers with price monitoring and providing expert ratings for best value plans. Canstar Blue<\/a> is also committed to delivering ongoing research.<\/p>\n\n\n\n
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To find the provider with the most satisfied customers, Canstar Blue<\/ins><\/a> surveyed over 400 bill-paying customers around Australia \u2013 asking questions about their overall satisfaction with their bundled telco and energy suppliers.
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We came out on top \u2013 with customers echoing the benefits of bundling their energy services<\/a> with internet.<\/p>\n\n\n\nHow was this judged?<\/h2>\n\n\n\n
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Origin Internet \u2013 going from strength to strength<\/h2>\n\n\n\n
We know our customers are looking for more convenience, and we\u2019re all looking for ways to save at home<\/a>. Bundling your utilities and internet<\/a> can help you do just that. <\/p>\n\n\n\n
Beyond savings, we\u2019re also improving our customer experience and revolutionising customer services. We offer customers the opportunity to pay their modems<\/a> over time, over six payments \u2013 making household budgeting<\/a> that little bit easier.<\/p>\n\n\n\nRecommended by Canstar Blue<\/h2>\n\n\n\n
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