{"id":12946,"date":"2024-07-01T13:13:45","date_gmt":"2024-07-01T03:13:45","guid":{"rendered":"https:\/\/www.originenergy.com.au\/?p=12946"},"modified":"2024-07-01T13:13:51","modified_gmt":"2024-07-01T03:13:51","slug":"how-to-self-serve-with-origin","status":"publish","type":"post","link":"https:\/\/www.originenergy.com.au\/blog\/how-to-self-serve-with-origin\/","title":{"rendered":"How to self-serve with&nbsp;Origin"},"content":{"rendered":"\n<p class=\"is-style-lead\">Life admin is stressful enough, without having to pick up the phone. If you\u2019d prefer to interact with us digitally, we\u2019ve got a few different ways you can self-serve quickly and easily. So, you can get back to doing what matters.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Download our app <\/h2>\n\n\n\n<p>With the Origin app, you can manage your energy accounts right from the palm of your hand. There are a number of handy features that can help you take control of your energy including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Check your account balance&nbsp;<\/li>\n\n\n\n<li>View, download and pay your bills&nbsp;<\/li>\n\n\n\n<li>View your energy plan and rates&nbsp;&nbsp;<\/li>\n\n\n\n<li>Change your energy plan&nbsp;<\/li>\n\n\n\n<li>Submit a self-meter read if you\u2019ve received an estimate&nbsp;&nbsp;<\/li>\n\n\n\n<li>See exclusive rewards and offers&nbsp;<\/li>\n\n\n\n<li>Arrange your move-in or move out<\/li>\n<\/ul>\n\n\n\n<p>If you have a smart meter, you can also view and track your energy usage*, allowing you to see what you\u2019re using and when. Solar customers can also see how much energy they\u2019ve fed back into the grid, and any credits they\u2019ve earned. And Spike members can check their Watts balance, cash them in for rewards, and see any upcoming SpikeHours or events.&nbsp;<\/p>\n\n\n\n<p>Download the app today via <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.originmobileapp&amp;hl=au&amp;referrer=utm_campaign%3Dadb_acq_v3%26utm_source%3Dadb_acq_v3%26utm_content%3D18617d457b19bb0efe0aea6ad43ce23980921732\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Google Play<\/a> or the <a href=\"https:\/\/apps.apple.com\/au\/app\/id1201586468\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">App Store.<\/a><\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Origin Good Talk: How to use My Account to manage your energy bills\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/-IETZV8qDaE?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Log in to My Account<\/h2>\n\n\n\n<p>If you\u2019d prefer to access your account online, our online portal, <a href=\"https:\/\/www.originenergy.com.au\/my-account.html\" target=\"_blank\" rel=\"noreferrer noopener\">My Account<\/a>, to do all the above as well.&nbsp;<\/p>\n\n\n\n<p>To set up an account, you\u2019ll just need the email address that\u2019s linked to your account. We&#8217;ll\u202fsend you a code to make sure we have the correct email\u202f\u2013 then simply choose your password and you&#8217;re good to go.\u202f&nbsp;<br><br>If you don\u2019t already have access, you can\u202f<a href=\"http:\/\/www.originenergy.com.au\/auth\/#\/register\/start\" target=\"_blank\" rel=\"noreferrer noopener\">register right here<\/a> in just a few steps.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Reach out to us directly<\/h2>\n\n\n\n<p>Can\u2019t find what you\u2019re looking for in the app or My Account? We\u2019ve got you. Shoot an email to our friendly customer team via <a href=\"mailto:hello@originenergy.com.au\">hello@originenergy.com.au<\/a> and we\u2019ll get back to you. Alternatively, you can reach us on 13 24 61 or <a href=\"https:\/\/www.originenergy.com.au\/social\/\">via our Socials<\/a>.&nbsp;&nbsp;<\/p>\n\n\n\n<p><em>*We\u2019re aware that not all customers are currently able to view their usage information online and apologise for the inconvenience. Our team are working on a fix and we hope to have the service restored as soon as we can.&nbsp;&nbsp;<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Prefer not to call us? We&#8217;ve got a number of ways you can interact with us digitally. Here&#8217;s how you can self-serve via our app and My&nbsp;Account.<\/p>\n","protected":false},"featured_media":19087,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[105],"tags":[48,97,35],"oe_author":[],"class_list":["post-12946","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-at-home","tag-customer","tag-my-account","tag-origin-app"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.originenergy.com.au\/blog\/wp-json\/wp\/v2\/posts\/12946","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.originenergy.com.au\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.originenergy.com.au\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.originenergy.com.au\/blog\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/www.originenergy.com.au\/blog\/wp-json\/wp\/v2\/comments?post=12946"}],"version-history":[{"count":0,"href":"https:\/\/www.originenergy.com.au\/blog\/wp-json\/wp\/v2\/posts\/12946\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.originenergy.com.au\/blog\/wp-json\/wp\/v2\/media\/19087"}],"wp:attachment":[{"href":"https:\/\/www.originenergy.com.au\/blog\/wp-json\/wp\/v2\/media?parent=12946"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.originenergy.com.au\/blog\/wp-json\/wp\/v2\/categories?post=12946"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.originenergy.com.au\/blog\/wp-json\/wp\/v2\/tags?post=12946"},{"taxonomy":"oe_author","embeddable":true,"href":"https:\/\/www.originenergy.com.au\/blog\/wp-json\/wp\/v2\/oe_author?post=12946"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}