We\u2019ve all received them; emails that look just a little off, text messages that don\u2019t look legitimate or an unexpected phone call asking you for information you don\u2019t normally give out over the phone.<\/p>\n\n\n\n
They\u2019re often scams and they\u2019re becoming more common. From the fake\nenergy provider threatening to cut off your power, to the ever popular African\nprince looking for a bank account to store his millions, scammers are working\nharder and harder to get their hands on your hard earned money, or worse, your\nidentity.<\/p>\n\n\n\n
Scammers often mimic legitimate companies, like Origin, to trick you into opening a fake email, clicking on links, making a payment or even giving away your personal details.<\/p>\n\n\n\n
Scam emails (otherwise known as \u201cphishing\u201d) set out to deceive people into providing their personal details. These fake emails often include a corporate logo and look like they\u2019ve come from a legitimate company. If you believe you\u2019ve received a scam Origin email, we also encourage you to report it to www.scamwatch.gov.au<\/a><\/p>\n\n\n\n If you use My Account<\/a> to manage your energy online, you should also make sure you have a strong password \u2013 and never share that password with anyone. We\u2019ll never ask for your My Account password over the phone, or ask you to send it to us via email. <\/p>\n\n\n\n Be on the front foot, here\u2019s how you can tell if an email or text is a\nscam or a real Origin email:<\/p>\n\n\n\n It’s important to look out for domain names when opening emails. A domain name is a unique name that identifies a website or an email address. Some common domains that we send emails from include:<\/p>\n\n\n\n Emails sent from other domains that may look similar should be treated as suspicious. We also encourage our suppliers to be vigilant when receiving any such requests and to ensure they’re familiar with Origin’s standard supplier process.<\/p>\n\n\n\n If you believe you\u2019ve been a victim of a scam online, here\u2019s what to do next:<\/p>\n\n\n\n If you\u2019re concerned about any communications you’ve received, and would like to speak to us directly, you can reach out to us by:<\/p>\n\n\n\n To be sure it’s us, you can view correspondence and pay your energy bills from the Origin App or by logging into My Account<\/a>.<\/p>\n\n\n\nWhat should you do if you think you’ve received a scam email?<\/h2>\n\n\n\n
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<\/li>\n<\/ul>\n\n\n\nWhat not to do<\/h2>\n\n\n\n
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How to spot a scam <\/h2>\n\n\n\n
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What are the legitimate Origin emails? <\/h2>\n\n\n\n
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Other scams to watch out for<\/h2>\n\n\n\n
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What can you do if you’ve fallen victim to a scam?<\/h2>\n\n\n\n
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How to contact us<\/h2>\n\n\n\n
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Use our app to be sure it’s us<\/h2>\n\n\n\n