We\u2019ve compiled our most frequently asked questions about energy connections in one place. Read about disconnecting and connecting utilities when moving house<\/a>, how long it usually takes and other helpful hints<\/a>.<\/p>\n\n\n\n Your current energy provider is responsible for disconnecting your utilities when you move. Before moving out<\/a> you\u2019ll need to call and organise the disconnection for the day after you move out. While you can organise a disconnection at any time, avoid any hassles by giving your energy provider at least a week\u2019s notice. <\/p>\n\n\n\n Moving is a busy time and it can be difficult to navigate. Luckily, in most states you don’t need to be home for your electricity connection to go ahead. Just make sure the electricity supply is switched off at the main switch beforehand and the technician can complete the electricity connection whether you\u2019re there or not.<\/p>\n\n\n\n If you live in Queensland or New South Wales, you may need to be at home to have electricity connected to your house. You shouldn’t attempt to turn off the power yourself \u2013 wait for the technician.<\/p>\n\n\n\n Moving house<\/a> makes a great excuse for a fresh start, and that could mean it\u2019s the perfect time to switch energy providers<\/a> too. We’ve made moving easy \u2013 move online with us in minutes<\/a>. Just choose an energy plan<\/a>, let us know your new address and the date you’re moving in. We’ll work to make sure you’re connected the day you move in.<\/p>\n\n\n\n Slipped your mind? Don\u2019t worry, it\u2019s simple! Just book your move online<\/a> using the form for either new or existing customers before 1pm Monday to Friday and we’ll connect your power the next business day. <\/p>\n\n\n\n If you’re moving today and need an urgent electricity connection, please call us.<\/a><\/p>\n\n\n\n If you\u2019re moving into a rental property, it will more than likely already have utilities connected. Either the landlord or real estate agent will be able to let you know. Make sure you find out before moving in, so you\u2019re not left in the dark on move in day!<\/p>\n\n\n\n To organise utilities for the rental property or to set up an account in your name, you simply need to call up the energy retailer or set up an account online.<\/p>\n\n\n\n Connecting utilities is quick and easy, but it can take a little longer if you need an electricity or gas meter installed. <\/p>\n\n\n\n If you\u2019re moving into a new build, utilities can take 10 to 20 days to get connected if a new meter installation is required. Make sure you check with your builder that the electricity and gas meters are installed or will be installed by the time you move in.<\/p>\n\n\n\n Find everything you need to get started with your electricity or natural gas here <\/a>including information for property owners and builders, forms and application submissions.<\/p>\n\n\n\n If the energy meters are already installed, simply follow the process to connect electricity and gas either by phone or organise your move online. <\/p>\n\n\n\n Electricity connections typically occur on a weekday. You can organise your move Monday to Friday (excluding public holidays) before 1pm for next business day utility connections. <\/p>\n\n\n\n At Origin, we make moving house<\/a> easy. With our Move Promise<\/a> we\u2019ll make sure your power\u2019s on the next business day (when you book online before 1pm Monday to Friday). And for added peace of mind, our Moves Promise guarantees that in the event we can\u2019t power your home the next business day, we\u2019ll give you $400 (incl GST) credit per day for related expenses.*<\/a> <\/p>\n\n\n\nWhen should I disconnect power when moving?<\/h2>\n\n\n\n
Do I need to be home for electricity connection?<\/h2>\n\n\n\n
For Queensland and New South Wales Connections<\/h4>\n\n\n\n
How do I change energy providers when moving house?<\/h2>\n\n\n\n
How can I organise an urgent electricity connection?<\/h2>\n\n\n\n
How do I connect electricity to rental property?<\/h2>\n\n\n\n
How do you connect electricity to new build and how long does it take?<\/h2>\n\n\n\n
Is weekend electricity connection available?<\/h2>\n\n\n\n
We make moving your energy easy<\/h2>\n\n\n\n
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